Sunset Health provides you (the “User”) with access to the online and mobile services associated with Sunset Health, including but not limited to, sunset.health and all associated subdomains (the “Website”), and the Sunset Health mobile application (the “App”), collectively the “System”.
What is the purpose of our processing?
We process your data in order to provide a personalized burnout improvement program (and to support the delivery of that program).
What is our legal basis for processing?
We require consent from all users before processing their data. This consent can be withdrawn at any time.
What data do we collect?
We collect and use information like your name, email address, and phone number to personalize the program and communicate with you. You’re able to opt out of any external communications (i.e., emails, phone calls, and SMS messages) at any time.
We use information such as your age and gender to assist our interpretation of your mood and behavior, as these can vary based on these variables.
We may collect information about the devices you use to access the System, including (but not limited to) IP address, mobile device UDID and IMEI numbers, operating system, browser type, and screen size. This information is used to provide you with customer support, for system administration, to tailor your experience of the System, to report aggregate information internally, and to assist communication (e.g., push notifications).
We may store cookies (small text files managed by your web browser) on your computer in order to improve your experience with the System. Example uses of these cookies include: recognizing you when you return to the System, maintaining data you’ve entered across multiple sessions, and storing information about your personal preferences.
We may include your data in aggregated data sets shared with our research partners. In these sets, your data is not personally identifiable, and would be used for supporting generalized statements (e.g., “women under the age of 40 experience the highest degrees of burnout”).
Sunset Health understands that your information is private and personal and is dedicated to maintaining its confidentiality and integrity. As such, we will never sell or rent it, and we have policies, procedures, and other safeguards to help protect it from improper use and disclosure.
We follow a Minimum Necessary Access Policy so any required disclosure of your identifiable health information is minimized. The following categories describe the ways in which we use your identifiable health information and the rare instances that require us to disclose it to persons and entities outside of Sunset Health. We have not listed every use or disclosure within the categories below, but all permitted uses and disclosures will fall within one of the following categories. In addition, there are some uses and disclosures that may require your specific authorization.
Sunset Health does not disclose Personal Information to third parties for any purpose materially different from the purpose(s) for which it was originally collected.
Disclosure at your request
We may disclose information relating to your use of the System when requested by you. This disclosure at your request may require written authorization by you.
We do not store credit card or customer details with any 3rd parties except trusted suppliers who help us deliver the services associated with the System and we are committed to ensuring that all suppliers meet our security and data protection standards. As such, we may use and disclose your information to obtain payment for services that we provide to you.
Services and Operations
We may use and disclose your identifiable health information in connection with providing services, for our internal operations, which include administration, eligibility, planning, analytics and various activities that assess and improve the quality and cost effectiveness of the service that we deliver to you. Examples are using information about you to improve the quality of the service, satisfaction surveys, customer services and internal training. To the extent you receive access to our Website and App through your employer, our services may include supporting, and sharing information with, your employer’s wellness program or third-party administrator or other similar programs. Possible information to be shared may include participation data (i.e. the fact that you used Sunset Health), milestone data (e.g. number of sessions you complete or how many tasks you accomplish) to allow you to earn incentives and rewards (if those are offered as part of your wellness program), as well as anonymized data from your initial burnout assessment. Information that identifies you as an individual will not be shared with your employer.
We may receive a confirmation when you open an email from us, or click on a link in an email, if your computer supports this type of program. We use this confirmation to help us make emails more interesting and helpful. When you receive an email from us, you can opt out of receiving further emails by following the included instructions to unsubscribe. However, by opting out of further email communications after you sign up, you may limit program reminders and other valuable program content and components.
Reminders and notifications
We may use and disclose your information to contact you as a reminder to interact with, or complete tasks relating to your use of the System. You may make changes to the format and frequency of these reminders, or cancel these reminders and/or notifications by logging into your Sunset Health account on the Website, and/or by accessing the native notification settings on your mobile device when using the App.
Third party service providers
There are some services provided in our organization through third party services providers. Examples of third party services providers include accounting services, server hosting and email delivery providers, business associates, vendors and other business partners and reputable companies in the industry who subcontract to us or to those of your employer as our corporate customers, where permitted by law. We may disclose your identifiable health information to our third party services providers so that they can perform the job that is required of them. To protect your identifiable health information, we require appropriate contracts or written agreements be in place that safeguard your identifiable health information.Third party medical professionalsWith your explicit permission, we may share your identifiable health information with third party medical professionals nominated by you, e.g. through Sunset Health Clinic. You can revoke your permission at any time via your account page.
Threat to health or safety
We may use and disclose your information when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person. Any disclosure, however, would only be to someone able to help prevent the threat.
As required by law
Certain laws permit or require certain uses and disclosures of information for example, for public health activities, health oversight activities and law enforcement. In these instances, Sunset Health will only use or disclose your identifiable health information to the extent the law requires.
Transfer of business assets
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. If Sunset Health or substantially all of its assets are acquired by a third party, personal data held by it about its customers will be one of the transferred assets. Sunset Health will ensure that information transferred to third parties will only be used in a way that is compliant with Privacy Shield Principles, and will remain liable in cases of onward transfers to third parties.
Information you provide to us is stored in encrypted form on secure servers located in the US, which are owned and operated by Amazon Web Services (AWS). AWS are industry leaders in the provision of hosting services and take security very seriously – you can find out more about their security policies and processes in their Security Whitepapers: //aws.amazon.com/security/security-resources/.
Users of the System have certain specific rights with regard to their information.
Right to access
A user of the System has the right to view all personal information that Sunset Health has collected about them, as well as the disclosure of this data. In order to receive this data, please contact the Security, Privacy, and Compliance Officer. The first copy of this information is provided free of charge, and in a portable / common electronic form (e.g., CSV file).
Right to accuracy
A user of the System has the right to ensure that the data we have stored is accurate. In most cases, the system allows you to directly modify your own information. However, if there is incorrect data within our system that you are not able to change, please contact the Security, Privacy, and Compliance Officer and we will work directly with you to update this information.
Right to deletion
A user of the System has the right to request deletion of all data within the system. To request your data be deleted, please contact the Security, Privacy, and Compliance Officer. In most cases, this request will be completed within 30 days. If circumstances require a delay to this deletion, Sunset Health will notify you directly explaining the reason for the delay. Note also that in some cases, there may be a legal requirement to hold on to your data. Again, Sunset Health will notify you directly if this is the case.
Right to withdraw consent
A user of the System has the right to withdraw their consent at any time by contacting the Security, Privacy, and Compliance Officer. Please note that without consent to process your data, we will be unable to deliver the Sunset Health program.
Right to notification of disclosure
In addition to the right to request disclosures of your data specified in the “right to access” above, we will notify you as required by law if there has been a breach of the security of your identifiable health information.
Concerns or complaints
If you believe that any of your rights with respect to your or others’ identifiable health information have been violated by us, our employees or agents, please communicate with the Sunset Health Security, Privacy, and Compliance Officer.
Security, Privacy, and Compliance Officer
Sunset Health’s Security, Privacy, and Compliance Officer (and Data Controller) can be reached at:
Attn: Security, Privacy, and Compliance
132 North Crescent Heights Blvd
Los Angeles, CA 90048
This Policy is effective as of December 5th, 2019.